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Last updated on May 1st 2024

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SHIPPING POLICY

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We are committed to ensuring a seamless and efficient shipping experience for our customers. Please review the following shipping policy details:

1. Shipping Methods:

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We offer two shipping methods for your convenience:

  • Standard Shipping: Delivers within 3-5 business days.

  • Express Shipping: Delivers within 1-2 business days.

Please note that shipping rates will vary depending on the shipping method you select. Refer to the Shipping Rates section for more details.

 

2. Shipping Zones

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We are proud to offer shipping services to every nook and corner of India, covering over 29,000 pin codes. Our shipping services extend to all regions within the country, ensuring that customers from urban centers to remote villages can enjoy our products. Whether you reside in bustling metropolitan areas or rural communities, you can count on us to deliver your orders with care and efficiency. Soon we will expand our services globally.

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Eligibility and Restrictions

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While we strive to reach every destination within India, there may be certain remote or inaccessible areas where shipping services are limited or unavailable. In such cases, we will notify customers during the checkout process if their location falls outside our shipping coverage area. Additionally, please note that some products may have shipping restrictions due to size, weight, or regulatory limitations.

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3.  Delivery Timeline

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Estimated delivery times vary based on the shipping method selected:

  • Standard Shipping: 3-5 business days.

  • Express Shipping: 1-2 business days.

Please note that delivery timelines may vary due to unforeseen factors, and we will notify you in advance of any changes

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4. Shipping Rates

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Shipping costs are determined based on the product, product weight, and delivery destination. The exact shipping fee will be calculated and displayed at checkout. Some items will be eligible for free Shipping based on certain criteria.

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5. Order Processing and Handling Times

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Order processing and handling times vary depending on the type of product:

  • Pre-made items: 1-2 days.

  • Customization items: 3-8 days.

  • Made-to-order items: 10 days or more.

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6. Tracking & Notification

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Customers can track their orders and receive shipping status updates through our tracking system. Upon order fulfillment, customers will receive an email or notification with their tracking number. They can use this tracking number to monitor their order's progress through our designated tracking platform. For any assistance, our customer support team is available via email and chatbot.

 

7. Customer Support

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For any inquiries or assistance regarding shipping, our customer support team is available via email, WhatsApp & chatbot please contact us 

we will respond to your shipping-related queries or concerns in a timely manner.
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8. Updates to the Shipping Policy
 

Please note that our shipping policy may be updated from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage customers to review our shipping policy periodically for any updates

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​RETURN & REDUND POLICY

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We want you to be completely satisfied with your purchase. We have made every effort to display as accurately as possible the colors and details of our products that appear on the site. However, as computer monitors vary, we cannot guarantee that your monitor's/smart phone’s/iPad's display of any color will be completely accurate.

However, if there is a genuine quality defect on a custom order (not from the sale section) , then at our sole discretion, sold goods may be exchanged for a store credit if they meet our terms and conditions.

 

Please review our return & refund policy to understand your options and responsibilities regarding returns:

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1. Eligibility Criteria for Returns

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You may initiate a return within 7 days of receiving your order, provided that the item is in its original condition with no physical damage, and tags & labels must not be removed.

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2. Exceptions or Exclusions to the Return & Refund Policy

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Products not eligible for return or refund include:

  • Items that have been physically damaged or used or soiled.

  • Products with removed tags or labels.

  • Products with any missing components.

 

3. Process of Return & Exchange 

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To start a return, either place a request through our website or contact our customer support team. Our delivery personnel will collect the item from your doorstep within 2-3 days. After verifying any defect or damage, we will issue a store credit of equal value to you. Alternatively, upon request, we can replace the item with another of your choice. Where possible, we will offer to repair faulty items.

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4. Refund Options
 

Refunds are available only for "Ready to Ship" products based on predefined criteria but no refund on "Made on Order" products once its sold.

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5. Order Cancellation

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Orders can be canceled within 24 hours of placement.

 

6. Customer Responsibilities for Return Shipping

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Customers are responsible for ensuring that returned items are in good condition, with tags and labels intact.

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7. Customer Support

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For any inquiries or assistance regarding returns, please contact us via email ,WhatsApp or chatbot we will respond to your queries or  concerns in a timely manner.

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8. Updates to the Return Policy

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Please note that our return policy may be updated from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We encourage you to review our return policy periodically for any updates.

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